You are entitled to twelve (12) months warranty period provided you return a non-defective product in its original condition with all its accessories, manuals and undamaged box to qualify for a refund or exchange or credit.
The product must be returned at the customer’s expense, in its original sales condition. Please do not remove the product from its original packaging and/or use the product.
In the case of a device that takes a SIM card, inserting the SIM card and logging onto a cellular network is deemed to be usage.
In the case of a WiFi-enabled product, connecting to a WiFi network is deemed to be usage.
Remember the manufacturer may hold you liable for any damage caused to the product while it is in your possession.
All warranty periods indicated are from Africa Smart Talk Pty Ltd unless otherwise stated, and are not limited by the manufacturer’s warranty policies.
Africa Smart Talk Pty Ltd warranty will only cover the product for inherent manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc.
Therefore returns for replacement within 14 days (must be still in brand new “saleable” condition)
TWELVE MONTHS WARRANTY. Repair or replace in the first six (6) months period, the remaining six (6) months repairs only unless otherwise agreed.
The following conditions are not acceptable for return, warranty and replacement.
Any physical damage
Mobiles Phones, Smart Phones that are missing parts, boxes, headphones or any other accessories from the original box
Returned without the original invoice
Mobiles Phones, Smart Phones which were not supplied by Africa Smart Talk Pty Ltd.
Therefore we reserve the right to refuse a return, replacement or an exchange if products are not returned in their original, saleable condition; handset in the original undamaged box (including inner trays); and any promotional attachments received with the purchase.
Any delivery charges or fees will not be refunded and returns will be at the customer’s expense.
Products returned that have been wilfully or negligently damaged, scratched, neglected, modified or repaired will be sent back to the customer at their expense.
If a product is eligible for a refund but has not been returned in original condition (eg: damaged box, missing accessories or manuals), the refund will be processed, less fair depreciation in order to recoup any losses. This will be decided solely by Africa Smart Talk. The deprecated value will be decided subject to the extent of any damage found, the cost of any missing parts and market-related factors.
If a customer is unhappy with the product supplied, they should not accept possession and can request an exchange, credit or refund.
Incorrect Delivery:
If the incorrect product was delivered to you (i.e. it is not the product you purchased) please do not remove it from its original packaging, open or use the product in any way.
If the packaging has been opened, damaged and not returned in saleable condition, we reserve the right to reject the return.
Please make contact with us as soon as possible so we can arrange collection (free of charge) and have the correct product delivered to you as soon as possible.
Any incorrect delivery remains the property of Africa Smart Talk unless agreed to by both parties and specified in writing.
Defective Products:
If the product is defective/faulty or unsuitable for which it was indicated in the product description (or otherwise generally intended), the item will be collected and sent to the relevant manufacturer to verify the fault. This may take between 7 – 21 working days (not including courier time).
If the device has been found defective within 6 months of purchasing it (excluding any software related issues) you will be entitled to have the unit repaired free of charge, replaced or to be refunded provided it is within its warranty period, and provided you return the product(s) in its/their original condition with all its/their accessories, manuals and undamaged box(es) to qualify for a refund or exchange or credit.
If the product is found not to be defective (or if fault is caused by means other than the terms of warranty set out by the manufacturer), you will NOT be entitled to any refund, or free replacement or repair, and you will be liable for the costs incurred for having such a product collected from and returned back to you.
Products returned for refund need to be returned with full packaging, all supplied accessories and in original sales condition. Missing boxes, insert trays, accessories, scratches, dents, liquid damage, third-party repairs, or any modification will void any refund claim.
Possibility of lenience:
If you return an allegedly defective product(s) you purchased from Africa Smart Talk and following inspection thereof the manufacturer cannot verify with certainty that the product is, in fact, defective, Africa Smart Talk in its sole discretion, may nevertheless decide to give you a partial refund on that purchase.
Exchanges:
If an exchange has been approved, Africa Smart Talk will endeavour to replace a product with the same colour as originally purchased. If this colour is not available it will be exchanged with the same model in an available colour. If a device or variation has been discontinued, it will be exchanged for an equivalent product to the value of no more than the original purchase price or a voucher to the original value.
Refunds:
All products must be returned in the original packaging, in original saleable condition and with all original accessories.
The product will be assessed by an authorized repair centre before any refund will be processed. This can take between 7 – 21 working days, excluding courier times.
Refunds will only be processed to the same account from which the payment was made.
Once a refund request has been submitted to a payment gateway, it can take 7 – 10 working days to reflect in the account.
Exceptions/ exclusions to the General Rules:
SPECIAL OFFERS:
If the product was ordered on a “special offer” and such product is no longer being offered at the special price, should you elect to have the product repaired or replaced, you acknowledge and accept that we may only be able to repair, not replace the same.
Goods Damaged in Transit:
All products should reach you in perfect condition, but if a parcel arrives partly or completely damaged, you should refuse delivery and write the issues directly onto the delivery form in the presence of the courier company.
If no issue is raised at the point of delivery, and the product is accepted, the parcel will be considered as delivered in good condition and no subsequent complaints will be accepted by Africa Smart Talk.
Please be aware that comments such as “subject to unpacking/inspection” or “Damaged Box” have no legal standing, please refuse the product on delivery.
If you have refused the delivery, please get hold of us as soon as possible so we can have your goods sent to you in good condition. If possible send up pictures of the damage so we can raise it with the courier company.
Cost of Returns:
The cost of returning any product to Africa Smart Talk is the responsibility of the customer. All returns must be accompanied by the purchase confirmation or receipt, a full description of the problem, your requested outcome and full contact details. Africa Smart Talk takes no responsibility for products while in transit. Customers are responsible for packaging their products appropriately and for returning or delivering such product/s.
Customers are welcome to deliver their product, with the details above, and clear instructions to send to Africa Smart Talk Head-Office care of the online department. Please inform us of the drop-off so we can track the return. This may add an extra few days to any assessment time.